Cancellation Policy
A User may cancel within one (1) hour of purchase for a full refund. Apart from that window, cancellation stops the next charge; access continues to the end of the period already paid for, and fees are non-refundable except as required by applicable law or as expressly stated in an Enterprise Agreement.
Consumer Cancellation Rights — European Union and United Kingdom
This clause applies only where a User purchases as a consumer — that is, as an individual acting outside a trade, business, craft or profession — and is resident in the European Union or the United Kingdom. It does not apply to purchases made by or on behalf of an organisation, or to Enterprise engagements.
A User to whom this clause applies may cancel a subscription within fourteen (14) days of the subscription commencing, without giving a reason. Where the User has expressly requested that the subscription begin during that period, HydroSimulatics is entitled to a proportionate amount for the service supplied up to the time the User communicates the cancellation. That amount is calculated by reference to HydroSimulatics' published standard monthly rate for the subscribed platform, pro-rated by the number of days from commencement to cancellation, and shall not exceed the amount paid. Annual pricing reflects a commitment to a full subscription year and does not apply to a period cancelled under this clause. The balance is refunded within fourteen (14) days of cancellation.
Cancellation Process
Use the following process to cancel your Subscription(s):
1 - Access 'My Account' from one of the MAGNET4WATER platforms; for example, IGW-NET: Help > My Account
2 - Click the 'Cancel Premium Subscription' button (near bottom of My Account page)
3 - A dropdown menu next to this button will allow you to select which Premium Product to cancel
4 - An email will be sent to MAGNET4WATER sales team who will follow-up to your registered email address as soon as possible
5 - After confirming your Cancellation Request, the MAGNET4WATER Sales team will contact Stripe to complete the refund to the account used for the original Subscription purchase.